Shipping, returns and refunds

Shipping options and delivery time

• Pickup in Saltangará — ready within 1 business day, free.
• Delivery within the Faroe Islands — 1–3 business days after dispatch.
• Outside the Faroe Islands — by agreement, normally 5–10 business days.

Shipping cost is calculated and shown at checkout before you pay. Orders placed before 12:00 on a business day are normally dispatched the same day.

Payment and when you are charged

We accept Visa and Mastercard. The amount is reserved when you order and withdrawn when the order is dispatched or made ready for pickup. The charge appears on your statement as OBS.FO.

Cancelling an order

You can cancel free of charge at any time before dispatch — just call or email us. After delivery you have a 14-day right of withdrawal.

Returns

Tell us within 14 days of receiving your order that you wish to return it, then send the goods back within a further 14 days. Goods must be in substantially the same condition as received. Hygiene-sealed items (razors, blades, skincare) must be unopened with the seal intact.

You pay the return shipping. Send returns to:

Ollis Barber
Heiðavegur 85
600 Saltangará
Faroe Islands

Please include your order number in the parcel.

Refunds

Once we receive and check the return, we refund the purchase price and standard delivery cost to the same payment method within 14 days. Your bank may take a few extra days to show the refund.

Damaged or faulty goods

A 24-month right of complaint applies. Contact us with your order number and a photo, and we will repair, replace or refund the item and cover reasonable return shipping.

Contact

Ollis Barber, Heiðavegur 85, 600 Saltangará, Faroe Islands · +298 788921 · ollis@ollis.fo